Frequently Asked Questions

What to do if an insane person comes to your house and behaves in a disorderly manner? Top
Avoid him as far as possible and call 15 immediately. If you feel threatened by his/her actions, you can act for your private defense against him.  
   
What to do if your neighbor is encroaching your land and putting up a wall or fence? Top
Discuss the matter with him and settle the matter amicably. If no satisfactory response is received from him then consult a police officer or a lawyer and take legal action against him. If this is an unauthorized construction, you may inform the relevant Local Government Authority.  
   
How to act in case of receiving a fraudulent cheque? Top
Try to settle the matter before making a complaint. Tender the cheque to the bank and ascertain whether it is a dishonored cheque. The complainant informs the local police station for initiating legal proceedings as per law. Police can investigate the matter according to the fraudulent act, but Police shall not be responsible for recovering any financial loss.  
   
How to react in case you are harassed by unwanted telephone calls? Top
Ans. Register your complaint by dialing 1218 or 18 and inform the relevant telephone regulatory officer about the unwanted telephonic calls. If identity of the caller is revealed, inform the concerned police station who will then take appropriate action against him.  
   
What to do if a suspicious person is loitering closer to your house or near an important public place? Top
 Ans. Discuss this matter with your neighbors and make further inquiries to find his identity. If the suspicious person is using a vehicle, it is important to note down the details of the vehicle e.g. make, model, registration number and color. For further proceedings inform the relevant police station. And if you suspect a person’s activity or behavior at a public place call 15 immediately..  
   
What to do if the trees planted closer to the boundary of the adjoining land causes danger to the house or to the occupants of the house? Top
 Initially try to settle the matter amicably. Inform Recue 15 to prevent any danger. If a settlement is not possible, inform the police and settle it through court..  
   
Operation of a Welding workshop or a Timber saw mill closer to your house is causing the fluctuation of electricity supply and noise pollution, what steps should you take in this case? Top
 Try to settle the matter by discussing with the owner. In case the talks fail, inform the relevant police station or a court and get a court order to resolve the issue.  
   
What should you do if your neighbor plays loud music and it is causing disturbance in the neighborhood? Top
Ans. Inform the concerned person and try to settle the matter politely. In case you don’t come up with a solution, make a complaint to the relevant police station for further legal proceedings.  
   
 What things should I check while buying a vehicle? Top
Ans. Verify the vehicle particulars e.g. chassis number, engine number, and the registration number from the relevant department. When you purchase a vehicle, you should transfer the ownership of the vehicle in your name. If not, you may be liable for any crime committed prior to the purchase.  
   
What is the procedure of transferring a gun license to any other person?    Top
Ans. A background report of the person, to whom the gun is transferred, should be obtained from the police station. This report should be further referred to Ministry of Defense for approval.  
   
How to renew a gun license?   Top
Ans. Follow the prescribed procedure for the renewal of the gun license. Fill the relevant forms and submit them to the District Secretariat along with the valid license of the previous year. Thereafter, the renewal shall be carried out on the recommendation of the Superintendent of the Police and with the approval of Divisional secretary.  
   
What to do when you come across a property without an owner?  Top
Ans. Firstly, inquire about the ownership. In case you are successful in tracing out the owner and proves the ownership rights, handover the property to the owner. But if you fail to reach the owner, inform the nearest police station of the situation so the proper legal procedure is followed.  
   
What to do if you come across an anonymous parcel?  Top
Ans. If you find an anonymous parcel at public place and you feel that this parcel could cause any damage to the public or to the property, immediately inform the people of the vicinity and ask them to leave the place. Next, call the police as soon as possible. And above all do not panic in such situations.  
   
A person commits suicide by hanging, how should you react?   Top
Ans. If a person commits suicide and is not dead when you reach, immediately transfer him to the nearest hospital. If the person is found dead report to the relevant police station and do not enter to the premises or rush to the place of incident until the Police Officer arrives for investigation.  
   
What steps to take when you see a dead body on the road?  Top
Ans. If you find a dead body on the road, you must stop and inform the nearest police station about the incident.Do not touch the body or any thing near it as you might unknowingly destroy valuable evidence.  
   
What to do if a person is run over by a vehicle?  Top
Ans. Notify the matter to the nearest police station and act according to the instructions given by police.